Policy

Version Date: 16 October 2024

At Therapeutic Dose Compounding Pharmacy, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect various types of information from users of our website, including:

• Personal Information: This includes data that can identify you, such as your name, address, email address, phone number, and payment information, which is collected when you make purchases or register for our services.

• Health Information: When placing orders for compounded medications, we may collect information about your prescriptions, medical history, and treatment plans to ensure accurate and safe dispensing.

• Non-Personal Information: This includes information that does not identify you personally, such as your browser type, device, IP address, and browsing behavior on our website.

2. How We Use Your Information

The information we collect is used to:

• Process Orders and Deliver Products: We use your personal and health information to fulfill and ship your orders, ensure medication safety, and communicate with you about your purchase.

• Customer Service: Your information helps us to respond to inquiries, offer customer support, and provide you with important updates about our products and services.

• Personalisation: We may use non-personal information to analyse website usage trends, improve user experience, and offer content tailored to your interests.

• Legal Compliance: We may use and disclose your information when required by law, including compliance with pharmacy regulations and government health mandates.

3. How We Protect Your Information

We take the security of your personal information seriously. To safeguard your data, we implement:

• Encryption: Sensitive information (such as payment details) is encrypted using Secure Socket Layer (SSL) technology during transmission.

• Restricted Access: Only authorized personnel have access to your personal and health information, and we limit the information shared to only what is necessary for the task at hand.

• Data Retention: We retain your personal and health information only as long as necessary for the purposes described in this policy, or as required by law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us with payment processing, shipping, or customer communications. These providers are contractually obligated to protect your information.

• Legal Requirements: We may disclose your information to comply with legal obligations, including regulatory or court orders, or to protect the rights, safety, and security of our business, customers, and website.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that allow us to remember your preferences and improve website functionality. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your experience on our website.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Update or correct inaccuracies in your personal information.

• Deletion: Request that we delete your personal information, subject to legal and regulatory requirements.

• Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions in any email or contacting us directly.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Version Date." Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us with subject: privacy at info@tdose.com.au