Policy
By accessing and using to the Therapeutic Dose Compounding Pharmacy website site, you agree to comply with and be bound by the following terms and conditions.
Use of the Website
This website is intended for informational purposes only and does not constitute medical advice. Always consult your healthcare provider for medical concerns or before starting any new treatment.
Intellectual Property
All content on this website, including text, images, graphics, logos, and software, is the property of Therapeutic Dose Compounding Pharmacy or its content suppliers and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, or use any content from this site without our express written permission.
Privacy Policy
We value your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of your information as outlined in the Privacy Policy.
Ordering and Payment
All orders placed through our website are subject to acceptance by Therapeutic Dose Compounding Pharmacy. We reserve the right to refuse or cancel any order for any reason.
Payment must be made in full at the time of ordering. We accept various payment methods, which will be indicated on the checkout page.
​Shipping and Delivery
Please refer to our Shipping and Delivery Policy for detailed information regarding shipping options, costs, and delivery times.
Returns and Refunds
Due to the nature of compounded medications, we cannot accept returns or issue refunds unless there is an error in your order or a product defect. If you have a concern, please contact our customer service team within 5 days of receiving your order.
Limitation of Liability
Therapeutic Dose Compounding Pharmacy is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website or any products purchased through the website.
Changes to the Website and Policy
We reserve the right to modify or update our website and policies at any time without prior notice. Please review this policy periodically for changes. Your continued use of the website after changes are made constitutes your acceptance of the revised policy.
Contact Information
If you have any questions or concerns about this policy, please contact with the subject: policy at info@tdose.com.au
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What is a compounding pharmacy?A compounding pharmacy customises medications to meet individual patient needs. At Therapeutic Dose, we specialise in creating tailor-made formulations using evidence-based research to ensure efficacy and therapeutic outcomes. Our commitment to this science-driven approach with the most innovative compounding techniques sets us apart, ensuring that our treatments are not only personalised but also effective.
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What types of products do you offer?We offer a variety of compounded creams, gels, ointments, and other customised medications across many therapeutic areas. All of our products are developed using advanced techniques and backed by scientific research, ensuring optimal results and efficacy.
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Do I need a prescription to order from you?Yes, compounded medications require a valid prescription from a licensed healthcare provider. Once your doctor sends us the prescription, we will prepare your personalised medication based on your individual needs.
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How long does it take to receive my medication?Once we receive your prescription, we typically prepare and ship your order within 1-3 business days. Delivery via express shipping takes an additional 1-3 business days, depending on your location.
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How much does shipping cost?We offer express shipping for a flat fee of $15 across Australia.
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Can I get my prescription refilled?Yes! You can request a refill through our website and specifying in your message that you'd like a refill prescription. If refills are authorised on your prescription, we will process and ship your order promptly.
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Do you ship to remote or rural areas?Yes, we serve patients across Australia, including those in remote or rural areas. Please note that delivery times may be slightly longer in these locations.
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How do I track my order?Once your order is shipped, you will receive an email with a tracking number to monitor your delivery.
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What happens if there’s an issue with my order?If your order arrives damaged or incorrect, please contact us within 5 days of receiving your package. We’ll work with you to resolve any issues as quickly as possible.
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Can I return my medication?Due to the nature of compounded medications, we cannot accept returns unless there’s an error or defect. Please contact us if you experience any problems with your order.
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What makes compounded medications different from regular prescriptions?Compounded medications are personalised to fit your specific health needs. Unlike mass-produced medications, we use evidence-based research to tailor the formulation, strength, and form of the medication, ensuring you receive the most effective and safe treatment possible.
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What makes Therapeutic Dose different from other pharmacies?At Therapeutic Dose, we go beyond standard compounding by grounding every formulation in evidence-based research. This ensures that our medications deliver real therapeutic outcomes tailored to your unique needs. Additionally, we use advanced techniques and state-of-the-art technology to provide the highest-quality compounds, combined with exceptional customer service. This approach ensures you're receiving personalised, scientifically-proven treatments that set us apart from traditional pharmacies.
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How do I get started with a new prescription?You can your healthcare provider send your prescription directly to us via info@tdose.com.au , or you can upload your prescription through our website www.therapeuticdose.com.au/prescription . Our pharmacists will prepare your custom medication as soon as we receive it.